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Frequently Asked Questions

1. What is Puntacana Rewards?
Puntacana rewards is our loyalty program granting points that can be redeemed for hotel stays, restaurants, bars, golf, spa, tennis, or gift cards certificates.
 
2.  How can I become a member?
To become a member, you can do it directly through our website. Create an account, fill out the form, then check the box of Request a Rewards Card (I would like to receive a points card). After this, you will get an email with the confirmation and your card number.
 
3. How do you turn your consumptions into points?
Every time you visit one of our venues at Puntacana Resort., you need to show your digital rewards card to earn points.
 
4. Is there a cost to become a member?
Our Puntacana rewards membership has no cost.
 
5. Can I redeem my point in your hotels?
Yes, you can redeem your point at The Westin Puntacana Resort & Club, Four Points by Sheraton Puntacana Village and Tortuga Bay Puntacana Resort & Club.
 
6. Which venues are part of the program?
Ananí Restaurant, Kite Bar, Don Queco Cigar Bar, Playa Blanca Restaurant, La Yola Restaurant, Bamboo Restaurant, Tortuga Bay Lounge, The Grill Restaurant, Mabi Restaurant, Los Plátanos Bar, Mare Restaurant, Brassa Grill, Bao Restaurant,  La Cana Golf Club, Corales Golf Club, Six Senses Spa, Oscar de la Renta Tennis Center.
 
7. Can we redeem our points for events?
This program is not available for groups, banquets or events. Certain restrictions apply!
 
8.       How can I share points with other members?
Unfortunately, you can’t share your points with other members, the points accumulated belong to you.
 
9.       Do my points expire?
Yes, your points expire once a year, every year on June 30th
 
10.   If I lose my rewards card, will I lose my points?
You won’t lose your points; the points will be passed on to your new card.
 
11.   If I am in a restaurant, but I don’t have my Puntacana Rewards card with me, can I get points for my consumption?
No, for you to be able to receive your points you must have your digital card with you and show it to get your consumption points.