LOMBARDI FAMILY CONCEPTS

FREQUENTLY ASKED QUESTIONS - Gift Cards

 

WHO DO I CONTACT IF I DID NOT RECEIVE MY E-CARD OR PHYSICAL GIFT CARD?

●       CONTACT - www.lombardifamilyconcepts.com/gift-cards-contact-us

CAN I GET MY E-CARD RESENT TO ME IF I HAVE MISPLACED THE EMAIL?

●       YES - we can resend the email to the email address provided at the time of purchase

 

●       CONTACT - www.lombardifamilyconcepts.com/gift-cards-contact-us

CAN I CHANGE THE ADDRESS FOR A PHYSICAL GIFT CARD I PURCHASED?

●      DEPENDS ON SHIPPING STATUS -

○      If the gift card hasn't been mailed yet, yes—we can update the address. However, once the card has shipped, we're unable to make changes.

 

●      CONTACT - www.lombardifamilyconcepts.com/gift-cards-contact-us

DO YOUR GIFT CARDS HAVE AN EXPIRATION DATE?

●       NO - our gift cards never expire. This applies to both e-gift cards and physical gift cards

CAN I RELOAD AN EXISTING GIFT CARD?

●      YES - You can reload gift cards through our e-commerce site